Read from our satisfied customers
Thank your team for always being a watchful eye. If there was ever a "Just in time," this was a perfect case where the truck fire could have potentially damaged parallel trucks if the fire department didn't arrive on time, thanks to your response.
- Monty Wong, Arctic Arrow Group
Our store in Langley gets perpetually broken into. They rob catalytic converters… it’s just brutal. Since we’ve put Radius in, we’ve caught every single guy. Two days ago, Dave comes into my office with this huge smile and a cheque in his hand. And I’m like looking at this cheque, $1,300…. I go, what’s this about? This is the guy we caught two months ago, the burglar, we went to court and he paid us back for the damages that he did in our dealership. Who’s ever gotten money from a guy who broke into [his place], right? I was like, “This is awesome.” So your security system has become a profit centre for our business.
- JD Frame, General Manager, Prairie Coast Equipment Langley
We have found your services to be very effective. On several recent projects, we have had many arrests as a result of break-ins and illegal site entry. We believe we have saved a significant amount as a result of the Radius program preventing loss and damage. From the tendering and planning stages, your staff do a great job setting the projects up. The operators have good communication skills and are easy to interact with.
- Pierre Champness, General Superintendent, CANA Group of Companies
We haven’t had any incidents, any incidents whatsoever with Radius Security from Day 1. Very professional. Haven’t had any security issues, any break-ins or any problems. Any issues that have come up Radius has solved it instantly for us.
I like the fact that someone is on the ball all the time. And the... level of service is constant. I don’t have to worry about somebody sleeping here. Even with guards, I’ve had break-ins in front of the guards. I’ve had things happen--things such as wheels off of cars, break-ins of a fence--in front of guards before. Having a guard here was not a deterrent in any way.
- Aly Jiwani, General Manager, Open Road BMW Langley
We thought it would be difficult and expensive to switch to Radius Security for security services but it was painless and it cost less. The availability of different services allows us to choose what suits us and knowing that they have been in business for more than 60 years is reassuring.
- Richard, Grand Performance Auto
Radius Security exceeded my expectations in every way. Everyone from sales to the technician did an impressive job facilitating the installation of my security system in an efficient and timely manner. I consider Radius to be one of the best service providers I have dealt with to date.
- Daniel, Burnaby
have to tell you, your office customer service is great.
- Starlight Casino
We are lucky that Ken was here to help us out. He never ceases to amaze us with his broad knowledge and quick troubleshooting skills and he definitely prevented extensive damage to the property. You are really lucky to have such a great technician onboard.
- Dan, Resident Manager, Bayview at Coal Harbour
I found Radius Security to have exceeded my expectations all the way from meeting with the Security Specialist to dealing with the Installation Technician. We were shown how to use the system in a manner that made it very easy for us to operate after the technician left. Compared to our last provider, you guys are a 10 in comparison to the two we had previously.
- Jim, Magnum Frames
We have been very satisfied with the services provided by Radius Security over the years as they provided annual services on our fire extinguishers and emergency lights. We were very interested in consolidating our existing alarm services with our annual fire inspections. The Sales Rep that came to our place of business was very friendly and informative. We were very pleased. We signed up with Radius Security and we save over $300 annually. We are happy to know that our property is protected by Radius Security.
- Terry Staley, Masonic Cemetery
Before our company began depending upon Radius Security, we didn't realize the full scope of all they do and how well they know the industry. In fact, I find the technicians very knowledgeable. The customer service representatives are consistent in contacting us so we don't have to remember every detail about repairs or maintenance. And their response time is fast. Overall, our experience has been efficient and conscientious service.
- Lyndon King, AWM Alliance
You and your team exceeded my expectations at every turn. Now that we have your security system in place, I'm very happy we made the move. Video Alarm Verification just makes sense. It's user friendly, years ahead of anyone else in the industry and it works! Of course i never want to have a need to use the system, but knowing Radius Security is plugged in gives me one less thing to worry about.
- Robert Bourne, Nutri-Lawn
We had the pleasure of meeting Mike, Security Specialist who came to our house to have our alarm system assessed. Mike is very knowledgeable with regards to alarm systems and we are very pleased with his positive attitude, professionalism and straight-forwardness. We had our alarm system hooked up and you sent us an excellent technician, Richard. Our system was one of the older models and it took Richard quite a while to do what he has to do with it, but he was very patient, professional and very thorough. His skills, work ethics and attitude should be commended. Mr. Shell Busey was right when he included your company in his referral network. Your customer service is exceptional. Kudos to everyone in your company. We would highly recommend your services.
- Vicente and Marie
We chose Radius Security because it has the best technology in the marketplace. The company is family-owned and has been around for a long time so we aren't worried it will go out of business.
- Connie and Conrad
Radius is the first security company we've worked with and everyone has been professional, friendly and helpful. Although there have been break-ins in our neighborhood, I have complete confidence and peace of mind that our home is safe and secure. Radius Security will call us immediately if the alarm goes off to make sure everything is okay.
I am very pleased with the attention and service we have received from Radius Security. Working with one sales representative at Vancouver Fire and Security has many benefits. It means I have a single point of contact for all our requirements. It means she understands our business, our concerns and our clients' concerns. And that translates into great customer service.
- Craig Bradshaw, Arcturus Realty
We switched to Radius Security because it is cheaper than our old system plus they installed a keypad and upgrades for free. I have set the alarm off a few times (oops) and they called me within minutes (unlike our previous company).
It was a real treat to deal with a company such as yours.
- Susan Hunt, Cafe & Counters
Everything went great. I felt very comfortable with Allan, Richard and Rob taking care of the changeover. they were all very knowledgeable and confirmed Radius was the right choice for the job.
- David Makranyi, BCAA
Your security specialist, Mike, came by our house yesterday to develop a quote for our security needs and he did a fantastic job. He was on time, very personable, super knowledgeable and patient with me.
A Home Owner called to say that one of our security techs attended to fix up an upgrade of the security system. He said that the technician did an exceptional job and the work was extremely neat.
- Home Owner
We like the fact that Radius Security is a one-stop shop and it is local. We thought having a security service would be expensive and complicated but it is surprisingly affordable and the system is easy to use.
- George, Tsawwassen